Treffer: Role of artificial intelligence in business process transformation.

Markets have become increasingly dynamic, and companies with rigid business processes find themselves at a distinct disadvantage. Customer sentiments change quickly, even before companies get a chance to redesign their business processes and implement any change to their products. Many companies have been migrating their business processes to a more flexible, outcome-driven approach to make the business processes more efficient and agile. They are transforming them with advanced digital technologies like artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), among others. Over the last decade, RPA has progressed to the point that it can now be employed in large enterprise-scale deployments. While Intelligent Automation, which brings together RPA and Artificial Intelligence (AI), is still in its infancy, it has enormous transformational potential in the near future. The paper aims to study the adoption of AI in Business Process Transformation, understand the impact and benefits of these technologies and their potential commercial applications. A case study technique was used for this research, where numerous use cases in the IT, Telecom, and Finance industries were analyzed. The study will discuss the business processes as well as how intelligent automation can be adopted. It will thus help provide insights to managers across various industries in transforming the business processes. [ABSTRACT FROM AUTHOR]