Treffer: Utilization of Integrated Library System in Improving Services in Lhokseumawe City Regional Library.

Library automation is critical to be implemented to facilitate library services. Routine work in processing library materials that is done manually can be gradually eliminated and replaced with automation that saves costs, energy, and time. Regional libraries must provide satisfactory services to the community because community satisfaction is the success or achievement of the services offered. However, so far, the community has not been satisfied with the services provided by regional libraries, especially the Library and Archives Service of Lhokseumawe City. This study aims to determine and analyze the use of the Integrated Library System in library services provided by employees of the Library and Archives Service of Lhokseumawe City. And to determine and analyze the obstacles faced by Library and Archives Service employees in providing library services through the use of the Integrated Library System. The method used in this study is a descriptive qualitative approach method that will be implemented in Lhokseumawe City. Researchers used observation techniques, interviews, FGDs and documentation studies to collect data. The emphasis of data analysis is on an interactive model. This model consists of three main things, namely data reduction, data presentation, and conclusion. The study results found that library services in increasing the utilization of the integrated library system have not been running well; the quality of service carried out by researchers is measured through indicators of reliability, Responsiveness, assurance, empathy, and tangible. The lack of human and financial resources, as well as the lack of competence in utilizing the integrated library system, are the obstacles that library and archives service employees face in using the integrated library system. [ABSTRACT FROM AUTHOR]

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