Treffer: Manufacturing Drudgery: Computerization and Job Quality in a Non-Profit Bureaucracy.

The study of computerization at work has yielded remarkable insights into how they transform workplaces, job quality, and meanings of work. However, this research has largely overlooked white-collar, non-profit workplaces. In the course over eight months of field work I examine how jobs and job qulity changed in response to new computer systems at a large, bureaucratic nonprofit. I find that these new systems intensified the formal structure of the organization, increasing routine tasks and the amount of coordination required for larger projects. In addition, I argue that the changes were linked to attempts by the organization to use new computer systems as tools of oversight and governance, imposing additional requirements on workers. [ABSTRACT FROM AUTHOR]