Treffer: Utilizing Active Software to Capture Tacit Knowledge for Strategic Use.

Knowledge on the organization's own work-strategies for carrying out regular tasks are now being recognized as an increasingly more valuable resource. However, due to the complexity of eliciting the distributed, fragmented and partly tacit knowledge inherent in best practice and "know-how", tools to handle this need seem systematically unaccounted for. This paper outlines an approach on extracting this knowledge by utilizing an augmented active software framework. Our focus in this paper is how this approach provides a beneficiary way of employing the knowledge generated by active software during a session. We illustrate the relevance of this approach by a sample scenario extending a real-world example taken from the software engineering domain. Topic: Knowledge Representation and Management, Intelligent Agents Keywords: Intelligent Agents, Active Software, Knowledge Management, Knowledge Elicitation Methodology, Tacit Knowledge [ABSTRACT FROM AUTHOR]