Treffer: Promoting Flexible Work Arrangements: The Case of Selected Medium-Size BPO Company in Metro Manila

Title:
Promoting Flexible Work Arrangements: The Case of Selected Medium-Size BPO Company in Metro Manila
Authors:
Jill V. Arcedera, Leonardo M. Canoy Jr.
Source:
Journal of Economics, Finance And Management Studies.
Publisher Information:
Everant Journals, 2025.
Publication Year:
2025
Subject Terms:
Flexible Work Arrangements, Employee Engagement, Retention, Productivity, Work-Life Balance, Job Demands- Resources Model
Document Type:
Fachzeitschrift Article
ISSN:
2644-0504
2644-0490
DOI:
10.47191/jefms/v8-i2-30
DOI:
10.5281/zenodo.14898561
DOI:
10.5281/zenodo.14898560
Rights:
CC BY
Accession Number:
edsair.doi.dedup.....6a40760f82cbb38ab9e4b43e9aa2fd7e
Database:
OpenAIRE

Weitere Informationen

This study examined the impact of Flexible work arrangements (FWAs) on employee engagement, retention, productivity, and work-life balance in selected medium-size BPO companies in Metro Manila. A convergent mixed-methods research design was employed, integrating survey responses (n=286) with qualitative interviews. The Job Demands-Resources (JD-R) Model provided the framework to assess FWAs as job resources that mitigate workplace demands and enhance employee well-being. Results showed that hybrid work (M=4.30) and telecommuting (M=4.25) had the most positive effects on engagement, retention (r=0.61), and productivity (B=0.45, p