Treffer: Mathematical analysis of queues in urban area of banks in Thanjavur District

The banking sector the managers are seeking to increase the satisfaction of the customer by providing the bestservice. Waiting Lines (or) Line of customer is a common phenomenon in day-to-day life. Post offices, busstations, stores, schools, and banks typically have queues. Any customer waits to be served by the duration ofthe line. Numerous banks have done awesome exertion to extend the benefit proficiency and customer fulfillmentbut the foremost of them are confronting a genuine issue of holding up line of clients. Need of palatable benefitoffice would cause the holding up line of clients to be shaped. The only technique is that service demand can bemet with ease is to increase the service capacity to a higher level. In this paper, we used descriptive statistics toestimate the total waiting time and duration of queues and analyzed the results using the ANOVA method. Thismathematical analysis are also used to make decisions on how to increase the better service, optimize queuelength and waiting time in queues of banking sector.