• Knowledge management capabilit...

Result: Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives

Title:
Knowledge management capabilities and firm performance: A test of universalistic, contingency and complementarity perspectives
Authors:
COHEN, Jason F, OLSEN, Karen
Source:
Expert systems with applications. 42(3):1178-1188
Publisher Information:
Amsterdam: Elsevier, 2015.
Publication Year:
2015
Physical Description:
print, 1 p.1/4
Original Material:
INIST-CNRS
Subject Terms:
Computer science, Informatique, Sciences exactes et technologie, Exact sciences and technology, Sciences et techniques communes, Sciences and techniques of general use, Mathematiques, Mathematics, Probabilités et statistiques, Probability and statistics, Statistiques, Statistics, Inférence non paramétrique, Nonparametric inference, Sciences appliquees, Applied sciences, Recherche operationnelle. Gestion, Operational research. Management science, Recherche opérationnelle et modèles formalisés de gestion, Operational research and scientific management, Modèles d'entreprises, Firm modelling, Informatique; automatique theorique; systemes, Computer science; control theory; systems, Logiciel, Software, Organisation des mémoires. Traitement des données, Memory organisation. Data processing, Systèmes d'information. Bases de données, Information systems. Data bases, Aptitude technologique, Processing quality, Aptitud tecnológica, Collecte donnée, Data gathering, Recolección dato, Effet environnement, Environmental effect, Efecto medio ambiente, Evaluation performance, Performance evaluation, Evaluación prestación, Gestion des connaissances, Knowledge management, Gestión conocimiento, Gestion entreprise, Firm management, Administración empresa, Indice aptitude, Capability index, Indice aptitud, Méthode empirique, Empirical method, Método empírico, Prise de décision, Decision making, Toma decision, Problème complémentarité, Complementarity problem, Problema complementariedad, Ressources humaines, Human capital, Capital humano, Service utilisateur, User service, Servicio usuario, Société service, Service firm, Empresa servicio, Stratégie entreprise, Firm strategy, Estrategia empresa, Test hypothèse, Hypothesis test, Test hipótesis, Capital immatériel, Intangible capital, Capital Intangible, Ingénierie connaissances, Knowledge engineering, Ingeniería del conocimiento, Théorie de la contingence, Contingency theory, Teoría de la Contingencia, Complementarity, Contingency, Firm performance, Universalistic
Document Type:
Academic journal Article
File Description:
text
Language:
English
Author Affiliations:
University of the Witwatersrand, Johannesburg, Private Bag X3, WITS, 2050, South Africa
ISSN:
0957-4174
Access URL:
http://pascal-francis.inist.fr/vibad/index.php?action=search&terms=28928446
Rights:
Copyright 2015 INIST-CNRS
CC BY 4.0
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
Notes:
Computer science; theoretical automation; systems

Mathematics

Operational research. Management
Accession Number:
edscal.28928446
Database:
PASCAL Archive

Further Information

Competing theoretical perspectives regarding the effects of knowledge management (KM) on performance have underpinned past empirical studies. By explicitly surfacing and comparing three such perspectives, we contribute to the theoretical advancement of the KM field. We develop hypotheses consistent with the underlying logics of universalistic, complementarity and contingency theories and we empirically test these hypotheses to determine which is best supported. Data was collected from a sample of hospitality services firms operating in South Africa. Our results show that the universalistic perspective is less preferred. We find support for the complementarity perspective by revealing that codification and human capital KM capabilities interact to influence customer service outcomes. The contingency perspective also received support as the links between KM capabilities and performance were found to be contingent on the business strategy of the firm. Our results suggest that future researchers should explicitly acknowledge the theoretical perspective from which they are observing the performance impacts of KM and ensure that empirical tests are consistent with the logic of the selected perspective.