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Treffer: Enhancing Task-Oriented Dialogues With Chitchat: A Comparative Study Based On Lexical Diversity And Divergence

Title:
Enhancing Task-Oriented Dialogues With Chitchat: A Comparative Study Based On Lexical Diversity And Divergence
Authors:
Stricker, Armand, Paroubek, Patrick
Contributors:
Laboratoire Interdisciplinaire des Sciences du Numérique (LISN), Institut National de Recherche en Informatique et en Automatique (Inria)-CentraleSupélec-Université Paris-Saclay-Centre National de la Recherche Scientifique (CNRS)
Source:
ASRU. :1-8
Publisher Information:
CCSD; IEEE, 2023.
Publication Year:
2023
Collection:
collection:CNRS
collection:CENTRALESUPELEC
collection:UNIV-PARIS-SACLAY
collection:UNIVERSITE-PARIS-SACLAY
collection:LISN
collection:GS-COMPUTER-SCIENCE
collection:LISN-STL
Subject Terms:
task-oriented dialogue chitchat response diversity entropy Jensen-Shannon's divergence, task-oriented dialogue, chitchat, response diversity, entropy, Jensen-Shannon's divergence, [INFO]Computer Science [cs], [INFO.INFO-CL]Computer Science [cs], Computation and Language [cs.CL]
Subject Geographic:
Taipei, Taiwan
Original Identifier:
ARXIV: 2311.14067
HAL: hal-04415817
Document Type:
Konferenz conferenceObject<br />Conference papers
Language:
English
ISBN:
979-83-503-0689-7
Relation:
info:eu-repo/semantics/altIdentifier/arxiv/2311.14067; info:eu-repo/semantics/altIdentifier/doi/10.1109/ASRU57964.2023.10389695
DOI:
10.1109/ASRU57964.2023.10389695
Access URL:
https://hal.science/hal-04415817
https://hal.science/hal-04415817v1/document
https://hal.science/hal-04415817v1/file/IEEE_FinalSub.pdf
Rights:
info:eu-repo/semantics/OpenAccess
Accession Number:
edshal.hal.04415817v1
Database:
HAL

Weitere Informationen

As a recent development, task-oriented dialogues (TODs) have been enriched with chitchat in an effort to make dialogues more diverse and engaging. This enhancement is particularly valuable as TODs are often confined to narrow domains, making the mitigation of repetitive and predictable responses a significant challenge. This paper presents a comparative analysis of three chitchat enhancements, aiming to identify the most effective approach in terms of diversity. Additionally, we quantify the divergence between the added chitchat, the original task-oriented language, and chitchat typically found in chitchat datasets, highlighting the top 20 divergent keywords for each comparison. Our findings drive a discussion on future enhancements for augmenting TODs, emphasizing the importance of grounding dialogues beyond the task to achieve more diverse and natural exchanges.