Treffer: Design and Implementation of a Ticketing System using Spring Boot and Angular

This thesis presents the design and implementation of a ticketing system utilizing Spring Boot for the server side and Angular for the client side. The objective is to create a comprehensive and efficient system that addresses the needs of modern ticket management, user management, ticket tracking, and administrative functionalities. The server-side component, developed with Spring Boot, handles the core logic and data management. Key features include secure user authentication and authorization using JWT (JSON Web Tokens), robust database management with JPA (Java Persistence API) and Hibernate, and the development of RESTful API to support various ticketing operations. The client-side component, built with Angular, offers a dynamic and responsive user interface. It ensures seamless interaction with the server-side services, providing users with functionalities such as ticket creation, viewing, updating, and role-based access controls. This work demonstrates the integration of Spring Boot and Angular to create a maintainable ticketing system, highlighting best practices in software engineering and the effective use of modern web development frameworks.