Ramaswamy, R. [ca. 1996]. Design and management of service processes : keeping customers for life. In Engineering process improvement series [Book]. Reading, Mass. [u.a.]: Addison-Wesley.

RAMASWAMY, Rohit, 1996. Design and management of service processes : keeping customers for life. Reading, Mass. [u.a.]: Addison-Wesley. ISBN 0201633833.

Ramaswamy, R. „Design and management of service processes : keeping customers for life“. Engineering process improvement series, book, Addison-Wesley, 1996.

Ramaswamy, Rohit: Design and management of service processes : keeping customers for life, Reading, Mass. [u.a.] 1996.

Ramaswamy, R. (1996), Design and management of service processes : keeping customers for life, Engineering process improvement series, Bd. , Addison-Wesley, Reading, Mass. [u.a.].