Result: Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services
Title:
Reference in 160 Characters or Less: The Role of Text Messaging in Virtual Reference Services
Authors:
Source:
Internet reference services quarterly. 19(3-4):163-179
Publisher Information:
Binghamton, NY: Haworth Press, 2014.
Publication Year:
2014
Physical Description:
print, 3/4 p
Original Material:
INIST-CNRS
Subject Terms:
Documentation, Sciences exactes et technologie, Exact sciences and technology, Sciences et techniques communes, Sciences and techniques of general use, Sciences de l'information. Documentation, Information science. Documentation, Sciences de l'information et des bibliothèques. Etude d'ensemble, Library and information science. General aspects, Etudes d'utilisateurs et d'utilisation. Besoins d'information, Use and user studies. Information needs, Gestion des services d'information, Information service management, Gestion des bibliothèques et des centres de documentation, Library and documentation centre management, Sciences de l'information et de la communication, Information and communication sciences, Caractère, Character, Caracter, Messagerie, Message handling, Mensajería, Mobile, Móvil, Service de référence électronique, Digital reference service, Servicio de referencia electrónica, Service référence, Reference service, Servicio referencia, Texte, Text, Texto, SMS reference, mobile devices, text reference, virtual reference
Document Type:
Conference
Conference Paper
File Description:
text
Language:
English
Author Affiliations:
University Libraries, Texas Tech University, Lubbock, Texas, United States
ISSN:
1087-5301
Rights:
Copyright 2015 INIST-CNRS
CC BY 4.0
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
CC BY 4.0
Sauf mention contraire ci-dessus, le contenu de cette notice bibliographique peut être utilisé dans le cadre d’une licence CC BY 4.0 Inist-CNRS / Unless otherwise stated above, the content of this bibliographic record may be used under a CC BY 4.0 licence by Inist-CNRS / A menos que se haya señalado antes, el contenido de este registro bibliográfico puede ser utilizado al amparo de una licencia CC BY 4.0 Inist-CNRS
Notes:
Sciences of information and communication. Documentation
FRANCIS
FRANCIS
Accession Number:
edscal.29109361
Database:
PASCAL Archive
Further Information
This study focuses on how and why academic library patrons choose text message reference, particularly when other mediums are available. Researchers evaluated three years of text reference data to assess the peak usage times, types of questions received, the number of unique and repeat users, and the complexity of questions. Our analysis of data shows that text reference can fill a role within virtual reference services. We further identify reasons why text message services have not seen greater use, including students' lack of awareness, limitations of the medium, and patron satisfaction with other modes of reference.